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Frequently Asked Questions

Detox & Green Tea Cleanse

What is a detox?

Detoxification (detox for short) is a process by which you attempt to flush toxins and chemicals from your system and improve your body's natural abilities to heal.

Ok, but why tea?
  • It's easy. Lots of people love tea and are already drinking it on a daily basis. Even if you don't drink tea regularly or have never tried it before, drinking a cup of tea is one of the easiest things you can do to improve your health.
  • It's natural. Our 14 day detox and green tea cleanse is made with only the highest quality, organic, natural ingredients. There are no added sugars and nothing artificial.
  • It's effective. Cultures in various parts of the world have been drinking tea for centuries to help ward off disease and many of the ingredients are used regularly as safe alternatives to traditional medicines.
  • It's healthy. Sencha (Japanese green tea), which is one of the primary ingredients in our detox blend, is loaded with antioxidants and nutrients that have been shown to improve brain function, increase fat loss, reduce cancer risks and much more.
  • It's tasty. The PureTea detox blend includes just the right mix of ingredients to be effective but also very tasty. Each aromatic sip reveals a clean, earthy taste with fruity undertones and hints of lemon and cinnamon. We think you'll enjoy it just as much as we do!
What's in the tea?

Our all natural ingredients include goji berries, sencha green tea, dandelion leaf, oolong leaf, pu'erh leaf, rose flower, lemongrass, sage leaf, thyme leaf and persimmon leaf.

How do I prepare the tea?

Our detox blend is packaged in pyramid tea bags, so preparing the tea is very straightforward - simply place the tea bag in your cup/mug, bring water to a near boil, then pour over the tea bag. Let the tea steep for 3-4 minutes, discard the bag and enjoy!

Can I add milk and sugar to my tea?

The tea will be most effective when consumed without dairy, but if you would like to sweeten it you could add honey, maple syrup, lemon or stevia.

Do I still eat while detoxing?

Yes, of course, but WHAT you eat is very important. Here are a few tips:

  • drink lots of water (8-10 x eight ounce glasses a day)
  • drink a glass of cold water just before your meal
  • focus on whole, organic plant foods, including vegetables, fruit, beans/legumes and whole grains
  • cut back on processed foods (if you can't pronounce the ingredient, you probably shouldn't be putting it in your body)
  • limit your intake of high calorie foods like meat (all kinds), eggs, cheese, dairy, oils and nuts
  • eat slow and enjoy every bite
  • stop eating when you feel your stomach is 80% full
Will I see results?

Every body is different and so results will vary. We strongly recommend to eat healthy and exercise regularly for best results.

What if I'm pregnant or breastfeeding?

Green tea naturally contains caffeine which may act as both a stimulant and a diuretic. For these reasons, we do not recommend drinking our detox blend during your pregnancy or while breastfeeding.

Teas & Teaware

Do you sell any decaf teas?

While we do not carry any decaffeinated teas, we do carry a wide selection of herbal and fruit teas that are naturally caffeine free.

What is matcha?

Matcha is a powdered form of tea. With traditional teas the leaves are infused in hot water and the leaves are then discarded (many can be infused multiple times). With matcha you are drinking the actual tea leaves that have been ground into a fine powder. 

Why matcha vs green tea?

Matcha is typically made from green tea leaves and it contains the highest levels of antioxidants and polyphenols, however there are also matcha powders made from black and white tea leaves. Matcha comes in various grades and you will also find pre-mixed versions with sweeteners and/or flavoring. Matcha can also be added to smoothies, desserts, baked goods and other foods as natural flavoring and/or coloring.

How do I prepare matcha green tea?

There are 3 different ways to prepare matcha depending on the product you are using...

Matcha Green Tea: Place 1/2 to 1 tsp Matcha (1 to 2 bamboo spoons) in a Matcha bowl; Pour in 2 oz of steaming hot water (180° F); Rapidly beat with bamboo whisk until surface gets foamy.

Cold Matcha: Add 1 Tbsp Matcha powder to 8 oz water or milk; Blend and enjoy!

Cooking/Baking: Matcha powder can be added to just about any recipe, including pancakes, cookies, pasta, pudding, ice cream, and more. Check out this article on StyleCaster.com for some great recipe ideas.

Do you have any samples so I can try different teas?

Yes, of course...we have several different sample packs available for purchase so you can try different flavors and varieties in smaller amounts.

Do I need any special infusers, decanters, etc?

For the Detox & Green Tea Cleanse the only thing you'll need is a kettle, and your favorite mug. :)

For other teas, it will depend on the type of tea you order and how much of the cultural traditions you would like to experience. Below are the minimal instruments you will need to brew various teas in a Western style. For more traditional brewing methods, please check our blog for instructions.

  • Loose Leaf Tea: to brew loose leaf tea you will need some type of infuser or filter.
  • Compressed Tea: some teas are fermented and compressed into various shapes (cake, brick, ball, etc.) to be aged. To break up the tea you'll need a tea needle or knife, and you may also want to use a bamboo tea tray to catch the loose leaves and pour into the teapot. Similar to loose leaf, you'll also need some type of infuser or filter.
  • Matcha Green Tea Powder: for matcha green tea you'll just need a scoop and something to stir the tea. Traditionally, this is done with a bamboo spoon and chasen (bamboo tea whisk), but a household spoon will also work.
  • All Teas: if you wish to brew more than one cup, you'll need a teapot, and of course cups/mugs to serve the tea in.
What is the best way to store my tea?

There are 5 main things to consider when storing your tea to ensure you maintain fresh, aromatic, flavorful and nutrient-rich tea, including:

  • Air: be sure to store your tea in an air-tight container
  • Light: keep your tea in a dark place, out of direct sunlight
  • Heat: do not store your tea near a heat source such as an oven or fireplace
  • Odors: tea leaves can absorb odors from external sources such as spices, food, trash, etc.
  • Moisture: moisture can create mold, caking or other unpleasant results, so in order to avoid this, store your tea in a dry, moisture-free area 

If you would like more information on how to store tea properly, we have several articles on our Tea Info blogs that discuss storage in greater detail.

Ordering

Is ordering on your site secure?

Yes, all payment and order data is encrypted and secure! We utilize the Shopify ecommerce service, one of the most secure and trusted ecommerce services available. While browsing the PureTea website and all throughout the checkout process, you'll notice 'https' in the address bar of your browser, along with a lock - both identify that you are using a secure and encrypted connection that will keep your data safe.

Do I have to have a credit card in order to make a purchase on your website?

No, we offer several methods of payment including credit cards (Visa, Amex, MasterCard, Discover, JCB and Diners Club) as well as PayPal and Amazon Payments. Using PayPal specifically, you can use your bank account* as your funding source.

*NOTE: Payments from a bank account may take 3-5 business days to clear. Your order will not be processed and shipped until this payment has been cleared.

Can I make changes to my order after it has been submitted?

Assuming your order has not been shipped, we may be able to accommodate changes - please email us right away with your requested changes.

Do you collect sales tax?

PureTea is required to collect sales tax for residents in the state of Utah, USA. Tax rates are based on our office address and will be calculated automatically during checkout. Customers in other states will not be charged additional tax on your order, however International customers may be asked to pay taxes by your government. Please refer to the website for your country's border services agency for more information.

Can I send my order as a gift?

Absolutely! Simply enter a different shipping address during checkout and we will ship the items there. Please note that if you would like to gift only a portion of the items in your shopping cart, you will need to place separate orders as we unable to accommodate multiple shipping addresses.

Where can I see a history of past orders?

All of your order history is securely stored on our server. If you chose to save your billing/shipping info and create an account during checkout then you will find your order history on your account page at https://puretea.com/account. If you don't have an account but would like a copy of your order history, just send us a note and we'll hook you up: https://puretea.com/pages/contact-us.

Shipping

Do you ship to International addresses?

Yes, we will ship orders to any address around the world.

When can I expect to receive my order?

Detox tea packages are shipped from our Utah warehouse and will take approximately 4-7 business days for U.S. orders, and 5-10 business days for International orders.

All other products are shipped directly from our supplier and will take approximately 2-3 weeks to arrive.

We also offer expedited/priority shipping for a nominal fee, available during checkout.

Is shipping Nationwide really free?

Yes! We do not currently charge for shipping to any address within United States.

Please note that International orders may be subject to duties, taxes or handling fees from your country's border service. You may refer to the website for your country's border services agency for more information.

How will I know when my order has been shipped?

Once your PureTea order has been shipped, we'll send you an email with your tracking number. The email will contain a link to your order status page, which will show all your order details along with the tracking number.

What if I am not available to receive delivery of my order?

Carriers and parcel companies around the world will have different policies around failed deliveries. In many cases, the carrier will attempt redelivery of the item 1 or more times, and will typically leave you a failed delivery notice that will provide details on where/when you can pick up your order from their holding center.

Returns & Refunds

Can I cancel my order?

If you would like to cancel your order, please notify us right away. If your order has not yet been processed we can definitely cancel your order. If your order has been processed but not yet shipped, we can most likely cancel it, however in some cases it may be too late. If this is the case, you will need to return the product(s) once received - then when your returned item(s) reach our warehouse we will promptly issue a refund.

What is your refund policy?

If you change your mind or are not 100% satisfied with your purchase, you can return your order, within 30 days of purchase for a full refund. Please note, to be eligible for a refund, your item must be unused and in the original packaging.

What if I receive something that was damaged in shipping?

We do our best to ensure that you will receive anything you buy from us in perfect condition. If there’s any damage during shipping, you can ask for a refund or replacement. Please tell us about any delivery issues on the Contact Us form: https://puretea.com/pages/contact-us